Delegate a Defined Service to a Managed Delivery Partner
The managed service model is designed for organizations that want Servex247 to take responsibility for delivering an agreed operational service, rather than simply supplying individual resources. The parties define service scope, operating procedures, responsibilities, escalation paths and performance measures.
Suitable for
- 01Application support and service desk operations
- 02DMS and business application support
- 03User training and deployment assistance
- 04Data reporting and recurring analytics support
- 05Defined IT operations functions
Governance should include service scope and responsibility matrix, service hours and coverage, incident priorities and escalation paths, service-level targets where agreed, periodic performance reporting, review meetings and improvement actions.
More Models
Explore Other Engagement Models
Let's Discuss Your Technology Requirements
Whether you're looking for a dedicated technology professional, a team to support your application or a partner to manage an ongoing service, our team can help define a suitable engagement model.